Eligibility review
Refund requests are reviewed against the plan, service state, support history, payment method, usage, and any applicable service terms. Approval is not automatic unless a specific written offer says otherwise.
Refund Policy
How refund and wallet-credit requests are reviewed.
This policy outlines refund handling for Stackelio-billed services and wallet funding without promising automatic refunds where manual review is still required.
Policy status
Public foundation, pending final legal review.
This page gives customers and operators a clear policy surface now, while keeping final legal approval explicit before launch reliance.
Last updated: May 29, 2026
Written for public launch readiness and customer clarity.
Refund rules should be finalized with finance and legal review before public launch.
Wallet funding and credits
Wallet top-ups and workspace funding records are separate from service renewal invoices. Refunds or credits for wallet funding may require manual review and may be returned as wallet credit where appropriate.
Service cancellations
Cancellation, non-renewal, and service removal do not automatically create a refund. Customers should contact support if they believe a charge or renewal needs review.
External billing
Some services may be billed outside the Stackelio wallet. Those services follow the external billing relationship shown for that service, and Stackelio wallet refund handling may not apply.
Related policies
Review the rest of the public policy set.
These pages are grouped together so customers can understand terms, privacy, refunds, acceptable use, backups, and service levels without hunting through the product.
Terms of Service
The service relationship, account responsibilities, billing expectations, and general platform use terms.
Privacy Policy
How Stackelio handles account, billing, support, and operational data for the platform.
Acceptable Use Policy
The abuse, security, and fair-use expectations that keep hosted apps safe for everyone.
Backup Policy
How backup support, restore assistance, and customer data responsibility are framed before launch.
Service Level Policy
Availability and support-response targets without unsupported uptime-credit promises.
Need help
Have a question about this policy foundation?
Contact Stackelio for support or onboarding questions. Final legal terms should be reviewed before public launch commitments are made.